Help & Support
Help & Support
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1. What is spike.com?
Spike General Trading LLC stands as a reputable and well-established business entity in the vibrant city of Ajman, United Arab Emirates, where we have proudly conducted operations with a sterling reputation since the year 2021.
2. Is it safe to shop online?
Generally, yes. Reputable e-commerce websites use secure connections (https://) for transactions. Ensure you are on a trusted site and review customer reviews before making a purchase.
3. How do I return items purchased online?
Return policies vary. Check the website's return policy for instructions. Typically, you'll need to initiate a return within a specified period and follow the provided process.
4. How can I track my order?
Most e-commerce platforms provide order tracking. Log in to your account, go to the order history or tracking section, and enter the provided tracking number.
5. How can I contact customer support for an online purchase?
Most e-commerce websites provide contact information, such as a customer support email, chat, or phone number. Check the website's "Contact Us" or "Support" section.
6. How do I make a purchase online?
To make a purchase online, browse the website, add items to your cart, proceed to checkout, provide shipping and payment information, and complete the transaction.
7. What payment methods are accepted online?
Common payment methods include credit/debit cards, digital wallets (e.g., PayPal), bank transfers, and in some cases, cash on delivery (COD).
8. Are there shipping charges for online purchases?
Yes, shipping charges may apply. Some websites offer free shipping based on order value, location, or promotions. Check the shipping information during checkout.
9. What is a wishlist, and how does it work?
A wishlist is a feature that allows users to save items they're interested in but not ready to purchase. It helps users keep track of products for future reference.
10. Can I change or cancel an order after placing it?
Order change/cancellation policies vary. Check the website's terms or contact customer support immediately if you need to modify or cancel an order.