Return Policy

Your Satisfaction is Our Commitment

We aim for your complete satisfaction with your purchase. Should you find any reason to be dissatisfied with your order, you have the option to return the product within 30 days of purchase.

Flexible Return Options:

Upon initiating a return request, we will provide you with a return shipping label. Choose from the following options:
Exchange: Swap your product for a different one.
Store Credit: Receive credit for future purchases.
Refund: Get your money back to your original payment method.

Return Conditions:

Ensure that the returned products meet the following conditions:
Unworn: The product should show no signs of wear.
Original Packaging: Return the item in its original packaging.
Original Tags: Please ensure that the original tags remain attached.
Exceptions to Our Policy

While we strive to accommodate returns, there are exceptions:

Final Sale Items: Discounted items from a final sale are non-returnable or exchangeable.
Perishable Goods: Items like food and drinks are non-returnable.
Beauty Products: Beauty products must be returned unused, in the original packaging, within 14 days of purchase.

Effortless Return Process:

Email Us: Reach out to us with your order number and specify the items you wish to return.
Free Shipping Label: We will provide you with a complimentary return shipping label.
Check Product Condition: Ensure the items show no visible signs of use and have the original tags.
Packaging: Place the products securely in their original packaging.
Attach Shipping Label: Stick the provided return shipping label on the shipment packaging.
Drop-off or Schedule Pick-up: Drop off your package at the post/courier office or schedule a free pick-up.

Return Processing Time:

We understand your time is valuable. We will require 14 days to process your return and assess its eligibility. Once accepted, you will receive an email, and your refund should reflect in your account within 7 to 14 days, depending on your bank. 

Your satisfaction is our top priority, and we appreciate your understanding of our return policy. For any questions or concerns, feel free to reach out to our customer service team. Thank you for choosing Spike!