Welcome to Spike, your premier destination for fashion-forward clothing in Dubai. At Spike, we prioritize the privacy of our customers, and this Privacy Policy outlines how we collect, use, and safeguard your personal information. If you have any questions or concerns not addressed in this document, please contact our Customer Service Helpline for assistance.
How We Use Your Information
We utilize your information solely for the purpose of enhancing your shopping experience. This includes processing and fulfilling your orders and sending you personalized emails featuring exclusive deals. Rest assured, we do not sell your information to third-party organizations. Your data is shared only with trusted partners who contribute to making your experience on Spike exceptional.
How We Obtain Your Information
We collect a combination of personal and statistical information from all users of our site when registered. Your information is stored with the utmost attention to privacy and security. We adhere to Payment Card Industry Data Security Standards, employing Secure Socket Layers (SSLs) to encrypt data during logins or payments.
Personal Information We Require
For registered users, we request the following personal details:Name, Email address, Billing Address, Shipping Address(es)
Please note that we do not store credit card details. Your credit card transactions are managed by trusted, certified, and legally authorized partners to ensure the security of your information.
Other Information We Might Collect
We and our third-party partners may collect statistical information about your usage, such as IP addresses, browser types, and pages viewed. This information is used for statistical analysis, and we do not use it to personally identify you.
Cookies
Cookies are used to enhance your browsing experience, customize content, and track website traffic for statistical analysis. We do not store personal information through cookies in a way that identifies individual users.
Google
We use Google Analytics for web analytics. Google services implemented on Spike include Remarketing with Google AdSense, Google Display Network Impression Reporting, Demographics and Interests Reporting, and DoubleClick Platform Integration. We, along with third-party vendors, use cookies to compile data on user interactions for website improvement.
Why We Collect Information
We collect information to personalize your shopping experience, process orders efficiently, conduct statistical analysis, and tailor advertisements to your needs. We will only contact you via email about special offers and deals with your prior consent.
Information Sharing
We share personally identifiable information with trusted third parties involved in order processing, such as delivery teams and payment processors. Non-personally identifiable information may be shared with third-party advertisers or advertising companies but cannot be traced to personal details.
Your Product Reviews
Product reviews provided by registered users may be used in marketing and promotional materials. Users have the right to have their reviews removed upon request.
Information Security
We employ stringent security measures, complying with Payment Card Industry Data Security Standards, to protect your personal details from unauthorized access.
Your Information, Your Rights
You have the right to view and change your personally identifiable information. Contact us to request access or modifications.
Conditions of Use
By using Spike, you confirm acceptance of our Privacy Policy. It is your responsibility to check for updates periodically.
Contact Information
For any inquiries or assistance, please contact us here or call us at +971505208399. We aim to respond to emails within 48 hours.
Thank you for choosing Spike. Your privacy and satisfaction are our top priorities.
