Ensuring your satisfaction with our products is our top priority. If you find yourself less than satisfied with your purchase, we are here to assist you.
Refund Eligibility:
To qualify for a refund, kindly ensure that the purchase was made within the last [number] days.
The item remains unused, in its original packaging, and is in the same condition as when you received it.
Proof of purchase is provided.
Refund Process:
Contact Us: Send an email to [support@spike.com] with the subject line “Refund Request – [Your Order Number].”
Provide Details: In your email, include your order number, the reason for the refund, and any supporting documentation or images.
Wait for Approval: We will review your request and promptly notify you of the approval or rejection of your refund.
Return the Item: If approved, you will receive instructions on how to return the item.
Refund Timeframe:
Upon receiving and inspecting your return, we will send you an email confirming the receipt. Subsequently, you will be notified of the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original payment method within [number] days.
Shipping Costs:
Please note that shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from your refund.
Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately. We are committed to resolving the issue, either by providing a replacement or issuing a refund.
Contact Us:
For any inquiries regarding our Refund Policy, reach out to us at [support@spike.com].
Thank you for choosing SPIKE! Your satisfaction is our priority.
